Payment & Shipping

Payment

As I’m actively researching more ways to make this process quicker and easier, please proceed to make your payment via direct bank transfer for the time being. I know it’s a hassle but I truly appreciate your support while I grow my brand!

Bank transfer guide:

1. Step 1: Review your order, fill up your shipping details and click ‘Place Order’. My bank details will be shown on the next page and in your order email.

2. Step 2: Transfer your payment and include your order number as the reference. Example: Order 1234.

3. Step 3: Reply to the email sent to you with your transfer receipt or send it via Direct Message to @racheldulis.homesewn on Instagram within the next 2 hours so that I can start packing your order.

Please allow about 1-3 working days for your order to be dispatched. Do note that I only ship parcels out during the working week, excluding public holidays.

*If payment hasn’t been made within the time frame, your order will be canceled. However, you can still purchase the same items again if they are still available.

Shipping

Currently, shipping is done within Malaysia only via J&T Express as it’s the closest to me. See below for the fees and delivery times. Please expect slight delays in delivery.

West Malaysia

Fees: MYR 7.00

Delivery time: 2-3 working days

Sabah & Labuan

Fees: MYR 16.00

Delivery time: 3-5 working days

Sarawak

Fees: MYR 14.00

Delivery time: 3-5 working days

*** Important ***

Rachel Dulis Homesewn will not be liable for:

• Any lost, damaged, delayed, or stolen parcels once it has been dispatched.

• Any cost involving incorrect/incomplete information given by the customer such as personal details, address and orders.